FREE UK DELIVERY OVER £25 | FREE UK RETURNS | SAME DAY SHIPPING UNTIL 3PM | INTERNATIONAL SHIPPING
FREE UK DELIVERY OVER £25

Returns

UK RETURNS

We offer free returns on UK orders within 30 days from the date your order was delivered. This includes a refund of the standard delivery fee, if there was one. Standard delivery fee is £3.

The item returned must not have been used, worn, altered, washed, dirtied, damaged, and must include all original packaging, seals and tags.

You can return your order for either:

  1. Full refund with free return shipping
  2. WildBounds store credit

How To Make A Return

To initiate a return first locate the pre-paid return shipping label which was included with your order (in the black envelope). Affix the label to the original box for return, making sure to include the order packing slip so our team can identify your order.

Then please send an email to support@wildbounds.com with the following details

  • Your order #
  • What item you’d like to return
  • Reason for the return (we love feedback)

Once we receive the returned item and confirm it is in perfect condition we will issue you a full refund or store credit.

Please note that items from the following brands are not returnable to WildBounds but rather are returnable to the brand directly: JAGO, Lightwave, Netherton Foundry, ONAK and Red7SkiWear. Please contact us with any questions.

EUROPEAN RETURNS

Parcels up to 2 kg in weight

For customers in Germany, the Republic of Ireland and Spain, we offer a return service for the cost of local postage only. This is a service provided by Royal Mail, which is currently only available in these three countries.

For all other European countries, customers are responsible for the cost of return shipping. We will still provide a pre-paid returns label, but the shipping cost will be deducted from the refund amount.

Parcels over 2 kg in weight

Customers returning item(s) over 2 kg in weight are responsible for the cost of return shipping.

How to make a return

Please note that item(s) for return must not have been used, worn, altered, washed, dirtied, damaged, and must include all original packaging, seals and tags. You can return any product within 30 days of your order being delivered for either a refund or a WildBounds store credit.

In all cases, to make a return, please contact us within 30 days of receipt of the item(s), with the following details:

  • Your order #
  • What item you’d like to return
  • Reason for the return (we love feedback)

Once we have confirmed the order qualifies for the returns service, we will email you a returns label. You then take the parcel to your local post office and return it. Once we receive the returned item(s) and confirm its perfect condition, we will notify you and issue the refund or credit.

Please note that items from the following brands are not returnable to WildBounds but rather are returnable to the brand directly: JAGO, Lightwave, Netherton Foundry, ONAK and Red7SkiWear. Please contact us with any questions.

FAQ

I received an item as a gift, can I return it?

Certainly. Our returns policy (see above) applies to all gift orders. Please contact us with any questions.

How long does it take to receive my refund?

We strive to process refunds as quickly as possible. Once we've received the returned item and confirm it is in perfect condition, we will issue the refund or store credit. This can take up to 7-10 days. Considering return shipping and processing time, the whole returns process can take up to 3 weeks in total.

After the return has been approved, refunds can take up to 5-7 business days for your bank to process. Refunds for WildBounds store credit are issued immediately following the approval of your return.

We will notify you via email when your return has been processed and the refund issued.

The purchased item is damaged/defective - what do I do?

All items must be checked upon receipt of delivery. If there are any defects, breakages or damages you must notify us within 48 hours by e-mail to support@wildbounds.com or write to us on our Contact Us page. We will typically reply requesting a photograph of the damaged/faulty item. We are unable to replace or refund any such items if we are not notified within the 48 hour time period.

In the event an item is damaged or defective we will offer the following options:

  1. Send a replacement on expedited delivery (if stock is available)
  2. Issue a full refund

What about defective/damaged products outside of the returns window?

In the event a purchased product experiences a defect during use after this initial 48-hour period then please contact us. We will do all we can to reach a satisfactory resolution. Many of our products carry an extended manufacturer's warranty, which we will provide guidance on.

Can you accommodate an exchange?

In order to serve you most efficiently, we do not offer exchanges. You'll get the right size or colour fastest if you simply place a second order.

Step #1 – Buy the new item to secure the inventory
Step #2 – Return original item using the return portal detailed above

Please note that your item must be returned within 30 days of its delivery date.

 

 

GBP