When will my order be shipped?
Orders placed before 3pm, Monday - Friday, will be shipped the same day. Orders placed after 3pm will be sent the following working day.
Do you offer free shipping?
We offer free delivery on all UK orders.
Within Europe, we offer free shipping on orders £200 and over.
For full details on shipping charges and delivery estimates, see the two sections below: UK Orders and European Orders
How do I track my order?
Once your order has been shipped, you’ll receive a shipment notification email with the tracking information for your item(s). Our order management system updates once daily Monday-Friday at about 17:00 GMT - email notifications are sent at this time.
You can quickly access tracking information for past orders in the Order History section of your account.
Do you offer expedited shipping?
For most UK orders up to 3 kg in weight, customers can upgrade to expedited delivery via Royal Mail Tracked 24, a fully tracked next-day service, for a delivery charge of £4.45. Please note that for certain products this option may not be available.
For European orders, expedited delivery requests are handled on an ad-hoc basis. Please contact us within 30 minutes of placing your order, and we will do our best to accommodate you.
What carriers do you use?
Within the UK, we ship most orders with Royal Mail. For heavier orders we will use DPD or UK Mail.
For European orders, we ship with DPD Europe and Royal Mail International.
Some of our brand partners who ship directly to you may also use UPS, DHL or FedEx. For these products, the shipping method will be displayed as ‘Standard Tracked’.
Tracking shows as delivered, but I don’t have my parcel, what do I do?
Trying to find your parcel? Apologies - this can happen sometimes! Occasionally a courier will tag a parcel as delivered before it's been physically dropped off. Please check for a ‘While you were out' card. Also, please check with your neighbours as they may have received it for you. If your parcel still hasn’t turned up within 2 days after the delivery date shown in your tracking information, please contact us.