Delivery

If you have any questions about a brand or product, a recent order, delivery options or our returns policy, please contact our friendly and helpful Customer Success team via WhatsApp or via email at support@wildbounds.com. We’ll pull out all the stops to ensure your experience with WildBounds is an exceptional one.

While we aim to process, ship and deliver your order as fast as possible, the stated delivery period (both on product pages and at checkout) is an estimate. We work only with trusted carriers, however on occasion delivery can take longer.

Some products are sent directly from our brand partners. Therefore, if you are ordering multiple items there is a chance your order could arrive in more than one parcel.

At this time we are only able to dispatch orders to addresses within the United Kingdom.

We have several delivery options designed to give you flexible and low-cost options without compromising on service.

Orders up to 3kg in weight

InPost Lockers & Shops is a fully tracked 3-4 day service which delivers your order to a local locker or shop. Collect on your terms - day or night, weekday or weekend. With thousands of InPost Lockers across the UK, find a spot that works for you. You'll have three days to collect once your parcel arrives, and you'll receive a notification the second it's ready.

• Free on orders over £50
• £2.95 delivery charge on orders under £50

Royal Mail Tracked 48 is a fully tracked service which aims to deliver within 2-3 working days

• Free delivery on orders over £50
• £3.95 delivery charge on orders under £50

Royal Mail Tracked 24 is a fully tracked service which aims to deliver the next working day. There is £5.50 delivery charge on orders up to 3kg in weight

UK onshore orders over 3kg in weight

Orders over 3kg are shipped via Parcelforce and DPD, both of which are fully tracked services.

• We offer free delivery on orders over £50 via ParcelForce 48, a two-day service.
• For orders under £50, there is a £4.95 charge for ParcelForce 48.
• Upgrade options include ParcelForce 24 (£5.95), DPD Next Day (£6.95) and DPD Saturday (£13.95)

For mainland UK, gas canisters (for camping stoves) are shipped via DPD. Orders under £50 will incur a £6.95 shipping charge. Please note we are unable to ship gas canisters outside mainland UK.

UK offshore orders over 3kg in weight

DPD Two Day is a fully tracked service which aims to deliver within two working days to UK offshore locations including Jersey, Guernsey, Northern Ireland, Scottish Islands, Scottish Highlands (certain postcodes), and the Isle of Man.

• Free delivery on UK offshore orders over £250, except where the order includes bulky items.
• £19.95 delivery charge on UK offshore orders under £250

Royal Mail Age Verified Delivery

Some products require age verification upon delivery. We partner with Royal Mail to offer a Tracked 24 and Tracked 48 service for these items with a small additional delivery surcharge. Deliveries containing age verified items can only be handed over to a person over 18 and will require proof of age upon delivery or collection from a local Post Office. Orders containing multiple items may be dispatched using separate courier services. You can find more information here.

When will my order be shipped?

Orders placed before 3pm, Monday - Friday, will be shipped the same day. Orders placed after 3pm will be sent the following working day.

The one exception to this is products from &SONS, for which the cutoff time is 10am.

Do you offer free shipping?

We offer free UK delivery over £50.

How do I track my order?

Once your order has been shipped, you’ll receive a shipment notification email with the tracking information for your item(s). Our order management system updates once daily Monday-Friday at about 17:00 GMT - email notifications are sent at this time.

You can quickly access tracking information for past orders in the Order History section of your account.

Do you offer expedited shipping?

For UK orders up to 3 kg in weight, customers can upgrade to expedited delivery via Royal Mail Tracked 24, a fully tracked next-day service, for a delivery charge of £5.50.

What carriers do you use?

We ship most orders via Royal Mail Tracked services and InPost Lockers & Shops. Bulky order and heavier orders (over 3 kg in weight) we use Parcelforce and DPD.

Gas canisters (for camping stoves) are shipped via DPD. Please note we are unable to ship gas canisters outside mainland UK.

Some of our brand partners who ship directly to you may also use UPS, DHL or FedEx.

Tracking shows as delivered, but I don’t have my parcel, what do I do?

Trying to find your parcel? Apologies - this can happen sometimes! Occasionally a courier will tag a parcel as delivered before it's been physically dropped off. Please check for a ‘While you were out' card. Also, please check with your neighbours as they may have received it for you. If your parcel still hasn’t turned up within 2 days after the delivery date shown in your tracking information, please contact us.